Meta up to date a be aware on the top of its Quest support site to say {that a} “software program replace situation” has been bricking Quest 2, Quest 3, and Quest 3S headsets. The corporate writes that whereas “most” individuals can now use their headsets usually, it’s “actively engaged on resolving the difficulty for all customers.”
That Meta is now saying it’s engaged on a repair “for all customers” could also be excellent news for Quest 2 and three owners who’ve reported that Meta wouldn’t repair or substitute their headsets as a result of they had been out of guarantee. Some Reddit users say the corporate has emailed a affirmation that they had been getting out-of-warranty service for the difficulty, and a Meta help discussion board group supervisor wrote in an update yesterday that Meta’s buyer help “ought to have new instructions on tips on how to help customers now.”
Meta posted on December 6th that there have been software program replace points affecting “some new Quest 3S gadgets,” however didn’t point out Quest 2 or 3 headsets or what software program model was concerned, both then or in an earlier model of the brand new help website message that UploadVR reported this week. The corporate introduced on December ninth that it was rolling out its most recent update, Meta Quest v71, including options like a revamped digital desktop show connection methodology and keyboard passthrough help in digital environments.
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